Shipping policy
Shipping Policy
Last updated: 02/05/2026
At PawGlow, we work to provide a clear and efficient shopping experience. Below are the conditions related to order processing and shipping.
1. Order Processing
All products are custom-made to order.
- Processing time is 2 to 4 business days from order confirmation.
- During this period, the product is designed, prepared, and made ready for shipment.
- Orders are not processed on weekends or public holidays.
2. Shipping Times
Once processing is complete, the estimated shipping time is:
- 8 to 10 business days
Delivery times may vary slightly depending on the destination and logistics demand.
3. Order Tracking
Once your order has been shipped, you will receive a tracking number by email so you can check the status of your shipment at any time.
4. Shipping Address
It is the customer's responsibility to ensure that the address provided is correct and complete. PawGlow is not responsible for:
- Errors in the address provided
- Packages delivered to incorrect addresses due to wrong information
- Delays caused by external logistics issues
If an order is returned due to an incorrect address, the customer will be responsible for the reshipping costs.
5. Shipping Delays
Although we work with reliable logistics providers, delays may occur due to external factors such as:
- High demand during specific seasons
- Logistics or customs issues
- Weather conditions
PawGlow is not responsible for delays caused by third parties, though we will do our best to help you locate your order.
6. Undelivered Orders
If an order cannot be delivered due to the recipient's absence or is not collected at the delivery point, a refund is not guaranteed.
7. Contact
For any questions related to your order's shipment, please contact us at:
Email: pawglowcrystal@gmail.com Website: https://www.thepawglow.store/